FREQUENTLY ASKED QUESTIONS

Are there any technical requirements?
How do I contract the services?
How long are interpreting sessions?
How do I pay?
How much do you charge for each session?
Is it safe to enter my credit card information into Onscreeninterpreter's website?
Are there any reimbursement policies?
Why does Onscreeninterpreters™ not offer text translation services?
To what extent is confidentiality guaranteed?



Are there any technical requirements?
You do require a good level of broadband Internet connection as well as updated software (operating system, memory) and hardware (processor, webcam). Wifi connectivity is not advisable due to interferences. Before receiving any payment a technical test will be programmed to ensure viability of our services.

How do I contract the services?
You must contact us specifying the timespan of the interpreting conference you require, the language needed to be interpreted, and the date and time previously agreed by both attendees.

How long are interpreting sessions?
We offer two service options: Long (50 min) and Medium (30 min) at different prices with exactly the same features.

How do I pay?
You must pay in advance using Pay Pal, which accepts most credit cards.

How much do you charge for each session?
It depends on the interpreting session's length and other factors. We offer discounts for numerous sessions and for advanced booking. You will be informed when contacting us.

Is it safe to enter my credit card information into Onscreeninterpreter's website?
Onscreeninterpreters is not a payment channel. You will be entering data into Pay Pal, which offers the highest online transactions safety standards.

Are there any reimbursement policies?
Yes, there are. In case our service cannot be delivered due to technical drawbacks Onscreeninterpreters™ may face, your money will be refunded or a new session will be rescheduled, at your will.

Why does Onscreeninterpreters™ not offer text translation services?
The specific training our interpreters receive would be affected by translating texts verbatim. Each discipline require opposite practices.

To what extent is confidentiality guaranteed?
Our interpreters work under confidentiality agreement and our videoconference provider offers advanced encrypting options. However, we consider World Wide Web or any other telecommunications media not to be absolutely safe so far. That is why we advise our clients not to exchange highly confidential information during sessions.

 




 
 
   

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2014 Onscreeninterpreters.com
Av. Alfredo Guzman 266 - 4000
San Miguel de Tucuman, Tucuman - Argentina
+54 381 4356381


 

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